How Everyone Learns From Incidents (If you’re on-call or not). - Computer Measurement Group

How Everyone Learns From Incidents (If you’re on-call or not).

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How Everyone Learns From Incidents (If you’re on-call or not).

Abstract: On call doesn’t have to suck. Right? Some vendors even have this as a tagline. Truth is some on-calls do suck (a little) especially if it’s a Sev0. Ever been in a chaotic on-call environment? Unclear on who’s doing what and how to run the playbook. Is there a playbook? This session shares approaches that simply work and more importantly how teams learn and improve over time. From living through inevitable incidents and reviewing retrospectives, everyone up-levels and learns. Happier DevOps teams, happier customers.

Speaker: Paul Chu, Solution Engineering & Customer Success, Blameless

 


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