Steven Thomas, CTO, SMT Data
Outsourced mainframe customers often lack transparency into how well their outsourcer is managing mainframe capacity and performance relative to what is optimal for the customer. The customer seldom has the data or the skills to communicate clearly with the outsourcer on capacity and performance issues. The outsourcer may have limited motivation to help the customer optimize capacity. In many cases, the customer doesn’t even have the ability to validate whether the outsourcer is invoicing in a correct manner relative to the contract or in a fair manner relative to industry ‘best practice’. Asking simple questions like ‘how is the basis for invoicing measured or calculated?’ can often lead to significant savings.
This presentation provides an overview of some of the common pitfalls and recommended best practices around capacity and performance management of an outsourced mainframe.To view the video you must have a CMG membership. Sign up today!
For existing members sign in here.
Using “z” data for Mainframe analytics & The loss to your business if you...Find out more
Kubernetes has enabled software organizations to realize the benefits of microservices through its convenient and...Find out more
Neil Gunther, M.Sc., Ph.D., is a world-renowned expert, the author of several books, and the...Find out more