TBT: Turning the Lights back on in the Data Centre by Charles Noble

Enjoy this “Throwback” Paper from 1997 Conference Speaker Charles Noble, Manager, Computing and Communications – ICS Australian Water Technologies Pty Ltd

A lot can be accomplished in the data centre to improve availability by dramatically reducing human intervention and error. AWT has made significant advances towards full automation by combining a range of vendor automation tools with our own expert systems. Using experts in their particular fields, a knowledge base has been established to expertly respond to system events. As a result we have reduced our costs and our problems and opened up new career paths for our operators. Application availability has increased and our mainframe and mid-range hardware environments are monitored and managed remotely and automatically. Our problems are logged and escalated automatically, with support staff being beeped without human intervention based on pre-set escalation guidelines.The building environments and security will also be monitored automatically. We have come a long way. We have come out of the dark,with automation lighting the way to improved services and reduced cost

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