Damaged Joy – Fixing Digital Experience: Infrastructure and CX Edition with Taz Lake, Author and Founder at Brightmill

Roundtable Discussion: Containers
June 24, 2019
Q&A: All Things Cloud with Scott Adams, Chief Product Owner at HelpSystems
Q&A: All Things Cloud with Scott Adams, Chief Product Owner at HelpSystems
June 25, 2019
Roundtable Discussion: Containers
June 24, 2019
Q&A: All Things Cloud with Scott Adams, Chief Product Owner at HelpSystems
Q&A: All Things Cloud with Scott Adams, Chief Product Owner at HelpSystems
June 25, 2019

Damaged Joy – Fixing Digital Experience: Infrastructure and CX Edition with Taz Lake, Author and Founder at Brightmill

If you thought CX (Customer Experience) was just about a fancy retail store or a pretty website, you may be surprised. Infrastructure plays a critical role in gathering insights and building interactions with your customer. Through real-life examples, we will explore those, as well as the risks inherent in infrastructure dependencies, availability, and scalability. We will see how service delivery may be impacted and touch on the role of AI and Machine Learning in supporting infrastructure and better customer experience.

To view the video in its entirety log in or become a member today!

Upcoming Events