If you thought CX (Customer Experience) was just about a fancy retail store or a pretty website, you may be surprised. Infrastructure plays a critical role in gathering insights and building interactions with your customer. Through real-life examples, we will explore those, as well as the risks inherent in infrastructure dependencies, availability, and scalability. We will see how service delivery may be impacted and touch on the role of AI and Machine Learning in supporting infrastructure and better customer experience.
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