IMPACT 2019: Digital transformation and the reality of the new customer experience – Allan Zander, omNovos – Computer Measurement Group

IMPACT 2019: Digital transformation and the reality of the new customer experience – Allan Zander, omNovos

Getting Started: A Manager’s Guide to Implementing Capacity Management
March 20, 2019
Member Benefits
March 28, 2019

IMPACT 2019: Digital transformation and the reality of the new customer experience – Allan Zander, omNovos

As consumers and end users become increasingly more connected—technologically and socially— the demand for a more personalized and individualized experience is forcing companies of all types to compete for market share like never before.It is this new forced competition that is compelling companies to look inward—at their business processes, systems, and technology as a whole—to redefine how their businesses work in relation to the outside world. That redefinition is the introduction to what is now referred to as digital transformation.In this presentation, participants will be given insight as to what aspects of digital transformation are most important, how to implement potent, first‐step projects that increase customer satisfaction and personalization, and how to build on a framework for ongoing success in the new digital age.


Videos sponsored by:

Our Partners

 
SyncSort
Broadband
Moviri
Data Core
 

Upcoming Events