In this webinar, Per Bauer, expert in IT optimization and maturity, will explore how people, processes, and tools impact IT maturity. Learn the phases of IT Service Optimization, what is happening at each phase, the necessary steps to move up in maturity, optimization best practices, and potential challenges you may face.
Per Bauer, Director of Global Services
Director of Global Services at Teamquest, Per has global responsibility for the strategic services delivered to TeamQuest customers. He is the originator of TeamQuest’s Capacity Management Maturity Model and has authored and presented papers on the subject in Europe and the US. He has a combination of deep practical experience and an understanding of the business drivers for capacity management, contributing to his role as a thought leader within the industry. Prior to TeamQuest, he managed performance quality assurance for a global ERP-vendor.