November, 2009
Reviewed by Reviewed by: Michael S. Hines
14 pp
Available free from Realtime Publishers - http://nexus.realtimepublishers.com
It all starts with a Help Desk call...users complaining their applications are running slow, managers getting tense that their employees aren't working, and the IT Team running around trying to pinpoint the cause of the problem. Sound familiar?
And Quickly Involves the Whole Team...performance problems are difficult to diagnose due to the complex technology specialists today: client application developers, component developers, database administrators, database developers, network administrators, desktop technician, infrastructure engineers and more. When first tier support can't handle the issue - they must toss it up the support level - but to whom and why?
The team quickly responds to the situation - each from their own perspective. The typical cycle is look, guess, and fix, repeat. Many things are changing concurrently - and control is lost.
In this article Don Jones goes after this shotgun approach and offers a more constructive approach to total application performance. You should read the article to gain his insights.
It will save you many headaches and improve your organizations response to that problematic "first call to the help desk".
Editor's Note from the article: This eBook was downloaded from Realtime Nexus - The Digital Library for IT Professionals. All leading technology eBooks and guides from Realtime Publishers can be found at http://nexus.realtimepublishers.com.